Customer Service & Support
Inbound care, technical support and retention teams that protect your brand on every contact.
Lagos, Nigeria
Your voice, our mission.
EngageX is a Business Process Outsourcing company built on the human connection — real people, real conversations — powerfully supported by AI. We help global businesses scale customer support, outbound sales and workforce solutions, from 5 to 500 agents.
Powered by people. Accelerated by intelligence.
5–500
Agents you can scale to
51–200
Employees at EngageX
5
Regions served: US, CA, UK, AU, EU
24/7
Coverage across time zones
What we do
Outsourced teams for companies across the USA, Canada, UK, Australia and Europe — from a single pilot squad to a full department.
Outbound Sales & SDR
Lead generation, appointment setting and sales development that fills your pipeline.
Omnichannel Support
Voice, email, chat and social handled by one trained team with one quality standard.
Dedicated Offshore Teams
Your own EngageX team, working your tools, your hours and your playbook.
AI-Powered Workflows
Modern AI tooling for faster handling, smarter routing and measurable productivity gains.
Western Standards
Managed by experienced leaders from the USA and Europe, delivered by Nigeria's top talent.
Start with 5. Scale to 500.
Our EngageX center is built for elastic capacity. Pilot with a small dedicated team, then scale to 500 agents as volumes grow — same training, same quality framework, same reporting.
- Pilot team live in weeks, not quarters
- Recruiting, training and QA handled by us
- Transparent SLAs and weekly performance reporting
- Cost-effective offshore delivery from Lagos
Human first, AI supported
We believe the human connection is what wins and keeps customers — empathy, tone and judgement can't be automated. So our people stay at the centre, highly supported by AI: real-time assistance, smart routing, instant knowledge and automated after-call work. The result is faster resolutions without losing the warmth your customers remember.
EngageX — Connecting conversations
Founder & CEO
Moshood Ade Balogun
“EngageX was built on a simple belief: technology should amplify people, not replace them. Our teams deliver the human connection your customers expect, with the speed, quality and scale that modern operations demand.”
Under Moshood's leadership, EngageX combines Western management standards with Nigeria's highly skilled workforce to give global businesses a reliable offshore partner — from first pilot to full-scale operations.
EngageX — Connecting conversations
Let's talk
Tell us your volumes and target markets and we'll design the team around them.
Work at EngageX
We're hiring support, technical and sales agents in Lagos. Apply below and our recruiting team will reach out.